Contact us

Go online

Contact Mercer Admin (CMA) is a secure digital portal where you can raise new requests with Mercer or respond to a request from Mercer to complete a form or provide supporting documentation. The site allows you to upload scanned photos or images of the completed documents rather than send them by post. Any information provided by you to the site will be encrypted and is only accessible by authorised Mercer employees.

CMA can be accessed via a laptop, PC or mobile device at: www.contact.mercer.com

By phone

A dedicated Helpline for Cadent Gas Pension Scheme members is available to answer any questions you may have in respect of your benefits.

The telephone number is 0345 528 0601. Your calls will be answered between 9.00am to 5.00pm Monday to Friday except on UK Bank Holidays.

Calls to the Scheme helpline cost no more than calls to geographic numbers (01 or 02) and are typically charged up to 16p per minute from a landline. Call costs from mobiles vary according to the calling plan chosen. Typically, they cost between 3p and 65p per minute or are included in free call packages. Actual charges will depend upon the length of your call and the rate may vary according to your network operator.

Sending in items by post

Mercer, Post Handling Centre, St. James Tower, Charlotte Street, Manchester, M1 4DZ

Trustee Board

To contact the Trustee Board email: CGPSTrustees@cadentgas.com

This email address should only be used to contact the Trustees of the Scheme directly, if you have a question about your pension or a member query, please contact Mercer using the contact details above.

Complaints

Please contact Mercer if you have a complaint. The team will always try to resolve complaints outside of the formal dispute procedure in the first instance.