Contact us

Go online

We’d strongly encourage you to register to receive your pension communications online.

To register, visit My Online Services.

By email

If you need to contact the team and your enquiry is urgent, or if you need to report the death of a member, please email us at: pensions@nationalgrid.com

Please quote your full name and Member Reference Number (found on previous correspondence and benefit statements). If you’re retired from the Scheme or a dependant member, please quote your pensioner payroll number.

By phone

If you don’t use email you can call the team on 0800 279 3407*. Please leave a message and we’ll get back to you as soon as we can. We are checking messages daily, Monday to Friday.

*Calls may be chargeable from some business phones and standard call charges apply if calling from overseas.

Sending in items by post

Cadent Gas Pension Scheme, UKPO, PO Box 3604, Wokingham, RG40 9JA

Trustee Board

To contact the Trustee Board direct, email pensions@nationalgrid.com or write to Trustee Services, PO Box 3604, Wokingham RG40 9JA

Until further notice, please do not send items by post to the Trustee Board.

Complaints

Please contact UK Pensions Operations if you have a complaint. The team will always try to resolve complaints outside of the formal dispute procedure in the first instance.