Change bank details

If your bank details change, please let us know before the end of the month so that the change can be made in good time for the following month’s pension payment.

If you use My Online Services:

  • You can request a change to your bank details by logging in to My Online Services.
  • The change will be made within 10 working days.

If you don’t use My Online Services:

  • Please call us on 0800 279 3407. If you leave a message, we are checking messages daily, Monday to Friday.
  • The change will be made in 10 working days.
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