Updating your details
Report a death
To report the death of a pensioner, write to us or call us with the following details about the deceased:
- Date of birth
- Date of death
- Pensioner number (if known)
- Spouse’s/civil partner's name and address.
Once we’ve been notified, we will stop making pension payments and process any death benefits that are due – this might be a dependant’s pension, a lump sum or bereavement grant.
To be able to action any changes, we’ll also need your name, address and relationship to the member.
In addition to updating Mercer, there are a few things you must do in the first few days after someone dies:
- Get a medical certificate: from a GP or hospital doctor. You’ll need this to formally register the death.
- Register the death: you will need to register the death within five days (eight in Scotland). When you register the death, you’ll get:
- ‘certificate for a burial’ to give to the funeral director, or an application for cremation which you need to complete and give to the crematorium
- a Certificate of Registration of Death (form BD8) – you may need to fill this out and return it if the person was getting a State Pension or benefits (the form will come with a pre-paid envelope).
- Arrange the funeral: the funeral can usually only take place after the death is registered. Most people use a funeral director, though you can arrange a funeral yourself
The Government has a Tell Us Once service to report a death to most Government organisations in one go. To find out more about registering a death and the Tell Us Once service, visit the Government’s website.